Governance

Use of Artificial Intelligence (AI

Silver Assist Homecare uses technology, including artificial intelligence (AI), in a controlled, proportionate, and responsible manner to support administrative and documentation processes. AI is not used to replace professional judgement, human interaction, or the delivery of care.

AI may be utilised to support the drafting and formatting of care assessments and care documentation. All information used within these documents is collected directly by trained staff through face‑to‑face assessment, discussion with the individual, and (where appropriate) their family or representatives.

The following safeguards are in place at all times:

  • All assessment information is gathered by a human

  • All decisions about care, risk, and support are made by qualified personnel

  • All AI‑assisted documentation is anonymised, reviewed, verified, and authorised by a competent member of staff prior to implementation

  • Ultimate responsibility for assessment accuracy and care planning remains with the Registered Manager

AI is not used to assess individuals, determine eligibility, make safeguarding decisions, replace clinical or professional judgement, or interact directly with people who use the service.

Silver Assist Homecare maintains clear governance and accountability for all care documentation. The use of AI does not alter existing responsibilities under the Regulation and Inspection of Social Care (Wales) Act 2016, nor the expectation that care is safe, person‑centred, and responsive to individual needs.

Data Protection and Confidentiality

The use of AI complies with UK GDPR, data protection legislation, and internal confidentiality policies. Personal and sensitive information is processed lawfully, securely, and with appropriate safeguards. Human oversight is maintained to ensure accuracy, relevance, and dignity are upheld at all times.

Commitment to Person‑Centred Care

Silver Assist Homecare’s approach remains firmly rooted in compassionate, relationship‑based care delivered by people. AI is used solely to support clarity, consistency, and efficiency in documentation, enabling staff to dedicate more time and attention to people receiving care.

Silver Assist Homecare uses AI only as a documentation support tool. All assessments are conducted in person by trained staff, with full human review, accountability, and managerial oversight maintained at all times.